Welcome to Pologeorgis.com. By visiting our website and accessing the information and/or placing an order for our Products you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as “User Agreement”). You should print a copy of this User Agreement for future reference.
1) RESPONSIBLE USE AND CONDUCT
1.1 By visiting the Pologeorgis Website and accessing the information, resources, services, products and/or tools we provide for you, either directly or indirectly (our “Systems”), you agree to use these Systems only as permitted by (a) the terms of this Agreement, and (b) applicable laws, regulations and generally-accepted online practices or guidelines.
1.2 In order to access our Systems, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Systems.
1.3 By using our Website, you warrant that:
(a) the Personal Information which you provide as a user is true, accurate, current and complete in all respects;
(b) you will notify us of any changes to the Personal Information by contacting our Customer Service Representatives by email at sales@pologeorgis.com, or calling (844) 251-2888;
(c) you will not impersonate any other person or entity or use a false name or a name that you are not authorized to use.
1.4 We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
2) ORDERING
By placing a product order through our Website, you warrant that you are:
(a) legally capable of entering into binding contracts;
(b) at least 18 years old;
(c) a resident of the United States of America;
(d) the information you provide to us is true and correct.
2.2 All Pologeorgis products are subject to availability. There may be times where stock is depleted after an order has been purchased. We reserve the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery.
2.3 Any items and services featured on pologeorgis.com are subject to change at any time and without notice. If we are unable to fill an item for a certain price we will contact you and notify you of such price change.
2.4 To cancel an order, you must inform us via email at sales@pologeorgis.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed by our warehouse, we are unable to make any changes. Please refer to Pologeorgis return policy below if you wish to change an order after it has been processed.
3) DESCRIPTION OF PRODUCTS
3.1 We will take all reasonable care to ensure that all details, descriptions, availability and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although our goal is to keep the Website up to date, the information appearing on this Website at a particular time may not always be accurate at the moment you place an order.
3.2 Every piece of fur is unique and has its own distinct, natural characteristics. Because there are slight variations in the pelts you will never find two identical garments. We have made every effort possible to ensure the colors are displayed as accurately as possible. If you have any questions about the color of an item please contact sales@pologeorgis.com prior to placing your order.
4) PRICE AND PAYMENT
4.1 Prices displayed on the Pologeorgis website are quoted in US Dollars. Should there be a pricing error for your order, we will give you the option to reconfirm your order at the corrected price or cancel your order. If we are unable to contact you in this instance, we will place the order on hold while we attempt to communicate with you by email and, if your response is not received within 48 hours, we will cancel the order.
4.2 Please note that the prices exclude delivery costs and that your on-screen transaction total reflects estimated tax; the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
4.3 We accept Visa, Mastercard, Discover and American Express. Your credit card will be charged upon order confirmation. No C.O.D orders can be accepted.
4.4 Every effort has been made on this Website to ensure that shopping online is safe and secure. Pologeorgis cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
5) DELIVERY
5.1 Pologeorgis orders generally ship within 2-3 business days. Delivery times are provided solely as guidelines and are subject to change. Once an order has been dispatched from our warehouse, we are unable to reroute deliveries. Pologeorgis cannot ship to P.O. Boxes.
5.2 Pologeorgis offers domestic FedEx ground shipping on all purchases. Risk of loss shall remain with Pologeorgis until such time as the item(s) purchased by you are placed in the care of FedEx. A signature will be required by FedEx upon delivery. Pologeorgis is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature or for any other risk of loss after FedEx takes custody of your item(s).
5.3 On your order form, you will be given the opportunity to obtain expedited shipping at prices to be disclosed on the form based upon the size of your order.
5.4 Pologeorgis does not offer “next day” delivery.
5.5 If a carrier returns an undeliverable package to Pologeorgis, a full refund is issued for the items less the shipping fee. We are unable to re-ship orders that are returned as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order if the product is still available for purchase.
5.6 International orders generally ship within 23 business days. Due to customs it may take longer. Delivery times are provided solely as guidelines and are subject to change. Once an order has been dispatched from our warehouse, we are unable to reroute deliveries. Pologeorgis cannot ship to P.O. Boxes. Please note, international orders are non-returnable.
6) RETURN OF GOODS
6.1 To return a Product purchased on the Website, please request a Return Authorization (RA) number within 10 days of receiving your order by emailing sales@pologeorgis.com with your order number and the reason for your return.
6.2 Your item must be shipped to us within 5 days of receiving your RA number. We will accept returns on full-priced merchandise with their original packaging and tickets. Merchandise must be unused, unworn and in an unaltered condition.
6.3 Pologeorgis does not charge a restocking or other charge for a return; however, you are responsible for the cost of shipping the item(s) back to us. Refunds may only be issued in the same form as payment. We only offer exchanges for alternate sizes within the same style as the order originally placed, if available.
6.4 Pologeorgis takes special care to handcraft unique Products. While all items are closely quality controlled, if you are not entirely satisfied with your item, please email sales@pologeorgis.com immediately and we can assist you.
6.5 For a full list of product care information, please visit our Fur Care page.
6.6 International orders are non-returnable.
7) PRIVACY
7.1 We process information about you in accordance with our Privacy Policy . By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
8) OUR LIABILITY
8.1 Any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. UNLESS OTHERWISE EXPRESSED, Pologeorgis.com EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
8.2 We have no liability for any losses in excess of the purchase price of the Product you purchased. We are not responsible for any indirect losses or consequential damages, including, but not limited to,
(a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of data; and/or (f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
8.3 This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
8.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
8.5 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
9) EVENTS OUTSIDE OUR CONTROL
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations is caused by events outside our reasonable control.
9.2 Events outside our control include, but are not limited to, any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; and (f) the acts, decrees, legislation, regulations or restrictions of any government.
9.3 Our performance under any order or agreement is suspended for so long as this event or condition continues, and we will have an extension of time for performance for the duration of that period.
10) GENERAL
10.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
10.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
10.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
10.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
11) ARBITRATION AND CHOICE OF LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of New York. You hereby agree that any dispute regarding this Agreement or any order or other business dealing with us shall be resolved exclusively in a non-jury trial in federal or state courts located in the City, County and State New York, and you hereby waive any jurisdictional, venue, or inconvenient forum objections to such courts. If you have a concern about your purchase, please call Pologeorgis Customer Services at (844) 251-2888.
